The Certified Public Accountant/Enrolled Agent will act as a Tax Specialist within the organization and will be responsible for being the subject matter expert (SME) for their designated state/area.
•Responds in a timely manner to escalated tax questions received by chat, phone, issue tracker and discussion board, ensuring the department minimizes response times and meets service level goals •Update existing tax education material production to meet all deadlines and develop processes to include proofing the tax training material, suggest corrections and improvements and develop new material when required •Instruct/assist with company sponsored webinars and Tax Academy •Analyze support issues to determine new tax education webinars •Design and create course materials and online learning modules •Attend tax seminars to understand new tax regulations •Other duties as assigned
Position Qualifications •Certified credentials •Knowledge of tax principles to include federal, state, and business •Strong and effective communication skills, both written and verbal •Good mathematical and organizational skills •Strong analytical and problem-solving skills •Solid working knowledge of Microsoft Word, Power Point, Excel and Outlook •Proven ability to quickly learn new technologies, applications, industry concepts / terminology •Strong instructional design and needs assessment skills to create training materials and other forms of training delivery assets •High degree of accuracy and attention to detail •Flexible schedules required for multi-coast customer service needs •Able to work well in a team environment
Physical Demands and Work Environment
Position requires working at a desk at the corporate office for periods of time up to eight hours
Employee Acknowledgement This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions. While this list is intended to be an accurate reflection of the current job, Liberty Tax Service reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel, work load, or technological developments).
Liberty Tax Service is an equal opportunity employer
About Liberty Tax
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